Refund & Shipping Policy

At IRONCLADICE, we are committed to providing a smooth shopping experience. Please review our refund and shipping terms before placing your order.

Refund Policy

We offer a 3-day return window starting from the date your order is marked as delivered.

To be eligible for a return:

  • You must contact us within 3 days of receiving your product
  • The item must be unused, unworn, and in its original packaging
  • The item must be returned in the same condition it was received

Returns requested after the 3-day window will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized items
  • Final sale items
  • Used, worn, or damaged items
  • Items returned without prior approval
  • Items damaged after delivery due to improper handling

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must contact us within 3 days of delivery at LgTopSeller@yahoo.com with your order number and clear photos of the issue.

Refund Approval

Once your return is received and inspected, we will notify you if your refund is approved. Approved refunds will be sent back to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with the order.

Chargebacks

Please contact us before opening a chargeback or dispute so we can try to resolve the issue directly.

Shipping Policy

Please allow 1–5 business days for order processing and preparation before shipment.

After your order has been shipped, delivery usually takes 1–4 business days, depending on the shipping carrier and destination.

Please note:

  • Shipping times are estimates and are not guaranteed
  • Delays may occur due to weather, carrier issues, holidays, or other circumstances outside our control
  • IRONCLADICE is not responsible for delays caused by the shipping carrier once the package has been shipped

Make sure your shipping information is correct at checkout. We are not responsible for issues caused by incorrect or incomplete addresses entered by the customer.

If you have any questions regarding your order, contact us at LgTopSeller@yahoo.com.